Vanuatu’s Department of Tourism has developed an accreditation program that will set out a minimum standard and be applied to the country’s tourism operators in accommodation, tour and transport operators.
The establishment of new standards is being developed by the government to improve Vanuatu’s reputation as a quality destination, raise the level of service from tourism providers, align itself with visitor expectations, improve direct investment and quality product, improve industry confidence and create investment opportunities.
The new Vanuatu Tour Operators Minimum Standards (VTOMS-2015) and the VanuatuTour Operators Classification System (VTOCS-2015) will be administered to the country’s tourism industry by the Department of Tourism (DoT).
Tourism industry operators will now be required to attain a Tourism Permit before gaining a business licence. The standards overhaul will implement changes in a number of areas including changes to classification categories.
The new system will develop a tourism rating system including the implementation of sustainability objectives which will look at the environment, social and economic impacts from tourism operations. Australia’s Southern Cross University in Australia and Vanuatu’s DoT will attend a consultative workshop in the Gold Coast later this year to review changes and plan the accreditation system’s development.
It is hoped these social and environmental improvements will enhance the country’s tourism reputation and increase awareness and approach to sustainability management issues.